Workplace Conflict Management Training

PeaceFul Legal Counsel™

Hairston Law's Conflict Management Division equips healthcare leaders and care teams to navigate high-stakes interpersonal and organizational conflict with clarity, compassion, and confidence. Our conflict management training blends legal wisdom, faith-informed peacemaking, and practical skill-building tailored to clinical and administrative environments. 


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Who Benefits?


We believe anyone looking to learn how to keep a composed posture in the midst of workplace conflict can benefit from our training. However, we specifically designed our workplace conflict management training to accommodate: 


  • Hospitals, home healthcare agencies 
  • Community clinics, long-term care facilities
  • Nursing organizations
  • Behavioral health organizations


What You'll Gain

Mindset

An alternative perception of conflict, how to regulate responses, and lead with peace-forward clarity

Skills

De-escalation, deep listening, interest-based problem solving, facilitation, and agreement drafting

Process

A structured approach to conversations, team resets, and mediation aligned to healthcare realities

Application

Templates and caselabs mapped to your units, policies, and patient-care standards

Delivery & Customization

Trainings are either on-site or virtual. And classes include interactive exercises, case labs, and role-plays aligned to your organizational needs, policies and patient-care standards. 


  • Information gathered in our pre-training organizational assessment will be used to customize your conflict management training modules and presentations.


  • Materials:
  • 1-day training includes, electronic participant workbook and digital templates
  • 3-day training includes, physical participant workbook and digital templates  


  • Follow-up Support: available with a Strategic Counsel subscription and 3-day training. 
Request an Assessment

Training Formats

Our workplace conflict management training classes are offered in two formats, to simplify scheduling and focused outcomes.


For a sample agenda for each training format, please see     > >>>>>>>>


1-Day Training 

(9:00 - 5:00 pm)

  • 9:00 - 9:20  Welcome & Orientation 
  • 9:20 - 10:30 Understanding Conflict in Healthcare
  • 10:30 - 10:40 Break
  • 10:40 -12:00 Foundations: Responding to Conflict
  • 12:00 - 1:00 Lunch Break
  • 1:00 - 2:15 Core Skills I:  Communication
  • 2:15 - 3:15 Case Lab: Scenario
  • 3:15 - 3:30 Break
  • 3:30 - 4:15 Core Skills II: De-escalation
  • 4:15 - 4:30 Action Planning
  • 4:30 - 5:00 Q & A


3-Day Training

(9:00 - 5:00 pm / each day)

Day 1 - Reframing & Responding to Conflict (Mindset Work)


Day 2 - Conflict Management Skills


Day 3 - Mediation Training



  • Day 2 is customizable 
  • Agendas for each day are similar to the 1-Day Training

   

Investment


Customized pricing is based on format, participants, scope and training curriculum, with most savings available for Strategic Counsel subscription members.

Our Strategic Counsel subscription includes 1-day training, per year.



Ready to Train Your Teams?


Let's design a program that fits your healthcare organizational culture and priorities  - starting with a training assessment

It is safer to meet a bear robbed of her cubs than to confront a fool caught in foolishness.                  ~ Proverbs 17:12 (NLT)